'Hang up the phone, Karen': Entitled couple brake-checks catering delivery vehicle, blames the driver and tries to get free catering out of it

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    "Crazy entitled couple tries to run our delivery van off the road, then demands free catering!"
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    This happened sometime last year, but due to it being an open incident I held off on sharing it until now. In late winter/early spring of last year I got a call in from the delivery driver that someone had brake checked them on the main road into town, then sped off.
    via Kauske
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    Luckily it was after delivery was completed, so nothing delicate was onboard. I take down the plate, vehicle info, all the standard stuff for an incident of road rage. But before I can finish
    via Kauske
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    up the call, the brake-checkers actually called in to our main office. Before I can complete the standard spiel; they immediately cut me off screaming.
    via Kauske
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    (M: Myself, EW: Entitled Woman, EM: Entitled Man; most of this is paraphrasing, since it's been a while, and I don't want to try and dig up the phone recordings, assuming they haven't been deleted.)
    via Kauske
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    M: "Hello you've reached XYZ- Cater-" EM: "YOUR A HOLE DRIVER TRIED TO RUN US OFF THE ROAD!" (Now I know our driver, they are the least aggressive, most careful driver I have ever seen; they regularly deliver precarious items like wedding cakes without so much as disturbing them. If anything,
    via Kauske
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    they're too cautious, not 'running people off the road.') M: "Excuse me sir, but I don't think our delivery van would have tried to 'run you off the road' intentionally, were you perhaps traveling in the vehicle's blind spot? There are warning signs on
    via Kauske
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    the delivery van to avoid lingering in blind spots when the driver signals." (This is about as far as I get trying to be diplomatic.)
    via Kauske
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    EW: "Why are you defending this a hole? This is some min-wage idiot that probably doesn't even belong in this
    via Kauske
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    EM: "Your driver tried to k us! And you're making excuses? This is outrageous!" M: "Sir, Ma'am; please calm down, I am just trying to get to the bottom of things."
    via Kauske
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    EM: "Do you know who I am? I'll shut your whole operation down, you listen to me you little r you better be ready to give us some hefty compensation, or we'll take this to the police and we'll sue you." ld,
    via Kauske
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    EW: "We have a party coming up, and if you'd agree to cater it for free, we might let this all go." (I have no doubt the look on my face when I heard that out of the woman must have been one of the most exasperated faces I've ever made.)
    via Kauske
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    M: Just pausing to try and process this bizarre demand. EM: "Hey, stupid! Did you even hear what my wife was saying, do you speak proper english?!" (It's at this point I've had enough, I'd put the pieces together as soon as they'd complained about road rage.)
    via Kauske
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    M: "Are you licence plate [abdc 12345], gold 4 door crossover?" EM: "Are you the as hole [I driving that big stupid van?"
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    M: "No, but the driver called in you having brake checked them just before you called in." EM: "We just tried to stop the driver because he was a danger to everyone on the road!"
    via Kauske
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    M: "Uh-Huh... Well, we will see what the facts are once the vehicle's camera footage is reviewed. Our delivery vehicle is equipped with 360 degree recording; just let me pull that up..."
    via Kauske
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    EM: "B t, there's no such thing!" (Unlucky for him, there is, it's similar to the 360 degree tesla cam... Unfortunately you can't pull it up for situational awareness while moving over 20km/h... Thanks whatever safety bean-counter thought that needed to be locked out!)
    via Kauske
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    M: Pulls up the footage from the fleet management software, then proceeds to see the gold car in question not just 'travel in the blind spot', they were fully behind the vehicle, then sped up to try and cut it off when the driver
    via Kauske
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    turned on the signal to change lanes. "Sir, I can see clearly that your wife in the driver's seat sped up after the driver signalled intent to change lanes, entering the vehicle's blind spot. Then,
    via Kauske
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    instead of slowing down when the vehicle started to change lanes, you kept trying to push up until you were forced onto the shoulder."
    via Kauske
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    EW: "No, that's no what hap-" M: "Don't interrupt! I can then clearly see you zip into the left lane, overtake the van, merge in front without signaling at an unsafe distance, then slam on you brakes. After reviewing this footage, I think it's a great idea to get the police involved."
    via Kauske
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    EW: Sputtering and trying to come up with something to say. EM: "Hang up the phone, Karen!"
    via Kauske
  • 23
    They disconnected the call, and I had a good laugh, then made an online police report. I'll bet their insurance premiums will never be the same again.
    via Kauske

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